Shipping

Shipping is free for orders over ¥5,000 (except Okinawa), otherwise a flat rate of ¥500 applies. For Okinawa, shipping is free for orders over ¥10,000, otherwise a flat rate of ¥1000 applies. We ship to all destinations in Japan.

Shipping lead time

We stock most of our products in Japan, so shipping takes between 1-3 business days. We pack our orders Monday to Friday, so your orders should ship from our warehouse the same or next-business day.

For certain items: Great design takes time – As some of our designers create the products on a per-order basis, please note that there might be a lead time of a few weeks. We will clearly mark such items. You can also check with us first by contacting us.

Collecting your purchase from JAU

You are welcome to collect your purchase from the JAU studio. Please contact us to arrange a time that is convenient.

Returns/Exchange

JAU has no time limit for returns / exchanges. We ask for the early return of a new product as soon as possible.

If the size/color/material or quality of a product you purchased doesn’t meet your expectations, we are happy to replace it or exchange for another product.

The product is not covered by warranty against age-related deterioration due to normal use, wear and tear due to intentional, negligence and improper use.

For products that have live plants or moss, we do not refund the cost of the plant or moss itself. We will only refund the pot, planter or terrarium.

Return shipping

If the following applies, the return shipping fee is free (cash on delivery).

• Product doesn’t work as intended
• Product is different from what I ordered
• Size / color / material / quality is not what I expected

For all other reasons, you will bare the shipping cost.